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Privacy Policies

  • "Confidential Information" as used herein shall include any and all written and verbal information provided by either party in connection herewith, which is not otherwise available from public sources. Each party acknowledges the representations of the other party that such party's Confidential Information is proprietary and valuable to that party and that any disclosure or unauthorized use thereof may cause harm and loss. In consideration of the disclosure of Confidential Information, each party agrees to receive and to treat all Confidential Information on a strictly confidential and restricted basis and to use all Confidential Information for the sole purpose of performing this Agreement. CLIENT acknowledges that MRS may disclose Confidential Information to its affiliates, contractors or other agents for the sole purpose of performing under this Agreement. Each party shall maintain the Confidential Information of the other party with at least the same degree of care it uses to protect its own confidential information of a similar nature or sensitivity, but no less than reasonable care under the circumstances.
  • In addition, each party may use or disclose the Confidential Information of the other party to the extent (a) such party is legally compelled to disclose such Confidential Information, provided, however, that prior to any such compelled disclosure, such party shall give the other party reasonable advance notice of any such disclosure and shall cooperate with the other party in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information, or (b) approved by the other party.
  • Except as required by law or as reasonably required to assert its rights here under, CLIENT shall not disclose the terms, conditions or pricing of this Agreement without the prior written consent of MRS.
  • CLIENT acknowledges and agrees that CLIENT bears sole responsibility for protecting all of CLIENT's user names and passwords used to access information and records, including Confidential Information, on MRS's website, and CLIENT shall not provide any such user names or passwords to any third party. CLIENT shall remain fully responsible and liable for (and MRS shall not be responsible or liable for) any unauthorized use of any of CLIENT's user names and passwords.

Terms and Conditions


    The parties agree upon the terms and conditions in this Agreement for MRS's services for CLIENT, including without limitation, scanning, digitizing, and electronically transmitting medical and related records for CLIENT, and other related services (collectively, the "Service") as may be ordered from time to time by CLIENT. Exhibit A: Description of Services sets forth MRS's Services as of the date of this Agreement.


    This Agreement will be effective commencing on the date that CLIENT accepts and submits this agreement during the sign-up process with MRS and shall continue indefinitely thereafter until terminated as provided herein.

    a. Termination for Convenience. Either party may terminate this Agreement upon 30 calendar days advance written or electronic notice to the other party.

    b. Effect of Termination. CLIENT shall pay MRS for all Service performed up through the termination date. Any Service that is in process as of the termination date will be cancelled and invoiced per the contract terms unless MRS is notified in writing to complete any in process Service beyond the termination date.


    a. Orders. CLIENT may submit orders to MRS through MRS's or its partners' websites, through a CLIENT system integrated with MRS's systems or directly with MRS. All orders shall be subject to acceptance by MRS.

    b. Auto-Cancellation Policy. MRS automatically cancels requests for medical records once the record has aged beyond a certain date from the time the record was requested. When a request has been in MRS's system for sixty (60) calendar days and has not been retrieved, or when a request has been in a status awaiting information from the CLIENT for 14 calendar days, the record will be set for automatic cancellation and an email notification will be sent to the email address listed on the request by CLIENT. The CLIENT will also be invoiced the full retrieval fee and any provider and courier costs associated with this cancelled request. After a request has been cancelled through the automatic cancellation routing and CLIENT later decides that the record is needed, a new request for the record must be submitted or the closed request can be re-opened and an additional fee will be charged in accordance with Exhibit B: Pricing.

    c. Duplicate Orders. If duplicate requests are made for the same record, or two orders come back on one record, one of the requests may be canceled and the cancellation fee will be charged for the duplicate request. The original request will be charged full service fees.

    d. Review of Records. MRS shall transmit to CLIENT only those records that it actually retrieves from medical care providers and other record custodians under this Agreement, and makes no representations or warranties regarding the accuracy, completeness or legibility of such records.


    CLIENT acknowledges that CLIENT's timely provision of assistance, cooperation, and complete and accurate information and data required for the Service is essential to the performance of the Service, and that MRS shall not be liable for any deficiency in performing the Service if such deficiency results from CLIENT's failure to provide such assistance, cooperation, information and data. An order can not be retrieved until MRS receives a valid authorization signed by the patient or a subpoena authorized by a court of competent jurisdiction. The time calculation for order processing uses business days and begins once MRS receives an order request with complete and accurate information including a valid authorization that is acceptable by the applicable medical provider. Such authorization should contain correct patient and provider information as described by the HIPAA Privacy Rule. MRS has a HIPAA compliant authorization template that CLIENT may download and use at no additional charge. Some record custodians may require additional information including special authorizations, clarifications of information to be retrieved and clarification of patient information. While MRS is waiting for CLIENT to gather this information, the time calculation for order processing shall be suspended until complete and accurate information is received. CLIENT warrants and represents that any authorization submitted to Med Records Solution for the purposes of obtaining records has been signed by the patient or a person legally authorized to obtain the records. Special authorization forms will be provided by MRS to CLIENT at the cost described in Exhibit B: Pricing. If a provider rejects an authorization due to an error by the CLIENT, MRS may charge CLIENT a facility rejection fee .

Refund Policy:

  • Payments are accepted only after the agreed SOW is completed.
  • Usually there is no circumstance in which a refund can be requested.
  • If you are not 100% satisfied with your experience, you may reach us at, or speak to your account manager. We will do the best we can to help you out.